In short
If you change your mind within 14 days of your first subscription and haven't started a navigation session, we will refund in full. Beyond 14 days, refunds are at our discretion — we'll always look at the context.
Frequently asked questions
Can I get a refund?
Within 14 days of your first subscription and before you've started a navigation session, yes — full refund. Beyond that, we look at it case by case. Email support@drivingroutes.co.
How long does a refund take?
Stripe refunds typically appear in 5–10 business days. Apple and Google process refunds through their own systems and can take a similar window.
What if I bought the wrong test centre add-on?
Email support@drivingroutes.co within 14 days and we'll swap it to the centre you meant.
Related topics
Still need help?
Email support@drivingroutes.co with your question. We usually reply within a few hours, sometimes faster.